Shipping:
We provide free worldwide shipping for all orders, fully tracked service. Shipment will be carried out by our logistics partner including but not limited to DHL/FedEx/UPS which is the world’s leading courier service or sea transportation. For all non-customized standard products, the order processing time is 1 to 3 business days. Once shipped, estimated delivery time 4-7 working days all over the world.
View our full shipping policy here
Returns:
We only accept returns or exchanges for items that are damaged or defective.
View our full return policy here
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Yes, SubtechFactory supports OEM&ODM. You can personalized logo, photo, pattern and text on your signs. Welcome to send your design to get digital mock-up and quote before bulk order.
Pls contact our sales team support@subtechfactory.com and send the informations following:
1. If possible, your logo in a vector format(EPS, CDR, DWG, ect.) PDF, PNG or other format is also not a problem.
2. Approximate size.
3. Sign Style: 3D Back-lit sign, Front-lit sign, Acrylic back-lit sign, Infinite mirror sign or others.
We accpect custom fonts, pls send us the font files or image files.
Usually you'll get a quote in 1-2 working days. For big projects or complex requirements, response time may extend to 2-3 days or even longer. We’ll definitely try our best to get you a quote as soon as we can.
Standard production time of sign are 3-7 working days.
Delivery time is 4-7 working days.
Total will be 1-2 weeks.
If you find any defects, inaccuracies, or missing accessories in your delivered item, please take photos and videos to keep the evidence. And please contact us immediately at support@subtechfactory.com. Our customer service will contact you within 24 hours and give you a satisfactory solution.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
⭐⭐⭐⭐⭐
Had a great experience with this shop! They answered all my questions, made adjustments with ease, and had a super quick turnaround time. Would definitely recommend!
— Carly Young
⭐⭐⭐⭐⭐
These signs look so professional and have really elevated our brand image. Installation was straightforward, and they’ve held up great through all kinds of weather. Highly recommend for any business looking to stand out.
— Claire Carlos
