Return Policy
Cancel Conditions
If the production has not been made yet, you can cancel it without any reason. We offer a refund in full guarantee. Once the sign enter prodcution, anything cancellations unfortunately cannot be accepted. The order is officially confirmed for production in 12-24 hours. You must contact us to inform your decision. Please email us at support@subtechfactory.com
Return Conditions
We accept returns for defective product only. Each sign is highly customized, tailored specifically for you. Given this particularity, we do not accept returns or exchanges based on a change of mind. But if there is any issue with your signs within the warranty period, we will solve it. We offer warranty on our products. Please contact our service team in case of technical problems.
Refunds
The refund will be processed back to your original payment method. It may take 5–10 days for the refund to be completed.
If the return or exchange is due to a quality defect, we will cover the return shipping costs.
Chromatic Aberration
Given that the signs are handcrafted, they may exhibit variations and slight color inconsistencies. Additionally, color differences can arise due to the calibration of computer screens and printers. Please understand that such variations and color inconsistencies are not defects in the Products and agrees to accept the possibility of their occurrence. Our warranty and refund policies do not apply to this. But we promise to minimize such a discrepancy.
Disclaimer and Limitation of Liability
Our liability is restricted to the remedies explicitly outlined in this policy. We shall not be held accountable for any incidental or consequential damages arising from the use or misuse of our products.
For assistance, contact us at support@subtechfactory.comWe’re committed to assisting you and making sure each custom order lives up to your standards!
Thank you for selecting SubtechFactory.com!