WE SHIP INTERNATIONALLY

We offer free & fast shipping worldwide for all orders, fully tracked service. We pack your products with love and care so they reach you safely. Shipment will be carried out by our logistics partner including but not limited to DHL/FedEx/UPS which is the world’s leading courier service or sea transportation.

Once shipped, estimated delivery time:

United States: 3-8 working days

Australia: 4-10 working days

United Kingdom: 3-8 working days

Europe: 3-10 working days

Rest of the world: 3-10 working days

Fully tracked service.

Normally, you will receive an e-mail confirmation as soon as your order ships. On this confirmation will be a link that will take you directly to the freight carrier's website so that you can track your order online. From our Order History page, you can also locate the tracking number and this is also a link to track your package.

WHEN WILL THE ORDER SHIPPED?

Standard orders generally take

Neon Signs: 3-5 days

Other Channel Illuminating Signs/Light Boxes: 7-12 days

Don't want to wait? Rush order is offered. Just $40!

For anything urgent, please contact our Support team at support@subtechfactory.com who will be able to provide a delivery timeframe estimation. Rush order is available.

However, the shipping time can be greatly influenced by the following issues: extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we will try our best to ensure the on-time shipping date of the order from our side.

CUSTOMS FEES, IMPORT FEES, DUTIES, AND TAXES

Our products are shipped globally. Each country has its own set of rules and fees for imported products. Subtech Factory neither charges you these fees nor pays them on your behalf. If you are uncertain about your government’s import fees or have any further questions, we are more than willing to assist you. Just send us an email support@subtechfactory.com and let us know what you need. We look forward to hearing from you.

CHANGE SHIPPING ADDRESS/BILLING ADDRESS

If you need to change or adjust the order address, please offer us the WYFIC order No. and describe your problems in details, then send to the customer service support team. support@subtechfactory.com

Note: if your order had been forwarded to the transportation company, we could not guarantee to change the address successfully. Please make sure you mark down the correct address info when you submit the order. Thanks!